d-coax logousa flag

D-COAX, INC. • 8201 Jade Tree Ln.
Knoxville, TN 37938  USA
Ph: 503-550-9434 • info@d-coax.com

Equipping engineers with solutions and products for their success.

Click one of these links to find out more about our Global Terms & Policies.

Global Terms & Policies

Privacy Policy

We thank you for visiting our Web site. We want you to feel comfortable about the personal information you may provide to us while transacting business with D-COAX through our Web site. We urge you to read this Privacy Policy carefully so that you understand how we may collect information from you and how that information may be used. By using our Web site, you agree to the terms of this Privacy Policy.

The Information We Collect

D-COAX collects personal information on you only in specific circumstances. We collect information from you when you place an order, respond to a survey or fill out a form.

When ordering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, may use cookies to serve their advertising objectives.

Google's use of the DART cookie enables it to serve ads to you based on your visit to this website and other sites on the Internet.

Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  1. To personalize your experience(your information helps us to better respond to your individual needs)
  2. To improve our website(we continually strive to improve our website offerings based on the information and feedback we receive from you)
  3. To improve customer service(your information helps us to more effectively respond to your customer service requests and support needs)
  4. To process transactionsYour information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  5. To administer a contest, promotion, survey or other site feature
  6. To send periodic emails

The email address you provide for order processing, will be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

You can opt-out from receiving information from D-COAX or request that we delete any personal information we may have collected about you (e-mail address, credit card number, other registration information, etc.) from our database by contacting us directly using any of the following methods:

Contact us via email at: Info@D-COAX.com
Give us a call at: (503) 550-9434


D-COAX may also use "cookies" to enable us to store information and possibly prepare customized pages or other personal aspects of the Web site.

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Disclosure of Information

Except as provided in this Privacy Policy, or as specifically agreed to by you, we do not share your Personal Information with third parties. There may be instances where we may have to release such Personal Information, however, in order to comply with a valid legal requirement (e.g., a regulation, a search warrant, a court order, etc.), in which case we will notify you unless doing so would violate a law or a court order.

We may disclose Personal Information to our affiliated entities or agents, who will treat the Personal Information in accordance with this Privacy Policy.

Website Security

D-COAX wants to ensure that your personal information is kept as secure as possible. If you provide us with personal information or a credit card in order to access secure or premium areas of our site, we will utilize industry standard "Secure Socket Layer" (SSL) encryption. SSL is the most common, and most secure method, of transferring both financial and personal information from your Web browser to a remote server.

Updating Your Personal Information

You can always request that we update any personal information we may have collected from you. You may contact us directly using any of the following:

Contact us via email at: Info@D-COAX.com
Give us a call at: (503) 550-9434

Changes in our Privacy Policy

In the event that we implement significant new uses of your personal information, we will notify you and seek your consent prior to implementing such changes. We may also make other changes to this Privacy Policy that will not generally affect our use of the personal information. You should check this Privacy Policy regularly for any future changes, and if you don't agree to the revised terms contained in such Privacy Policy, simply exit our website immediately.

Thank you for taking the time to review this important information.


Up-front payment is required before products are provided. Payment with order,Visa/Master Card /Check.
Call or email us for the terms and conditions for orders larger than $5,000.

Refund Policy

We thank you for visiting our website. We want you to feel comfortable about transacting business with D-COAX through our website.  Due to the cost of doing business, we do not offer refunds for transactions processed on our website.  If the product or services that you receive are defective or you are unable to use them, please contact us within 14 days of receiving your order.  We will be happy to exchange your product or service for one of equal or lesser value.

Contact us via email at: Info@D-COAX.com
Give us a call at: (503) 550-9434

We will not accept exchange requests submitted after 14 days of receiving your product.

Thank you for taking the time to review this important information.

Delivery Confirmation / Shipping Policy

We thank you for visiting our website and we encourage you to try our state-of-the art services!  If you do not understand our policies, terms of service, or delivery confirmation / shipping policy, please contact us as soon as possible.

Shipping Policy

We ship our products via FedEx, UPS or other appropriate freight carrier. We ship all products via ground freight unless you have a special expedited shipping request. If so, send  us an email, call, or indicate your freight preference in the on-line store during the order process. We will ship your product within 5-7 business days of receiving your order for products that are in stock.  You should receive your order within 2 weeks. If an item you ordered is not in stock we will contact you within 48 hours to discuss the lead time.

Delivery & Access Policies

You will have an opportunity to create an account in the D-Coax online store, by specifying your email address and password and you will receive a confirmation of your log in information via email.

In the future, you may log in to your account and change your personal data, save one or more shipping addresses, and view your order history. Your credit information is not retained on our servers.

If you do not receive a confirmation email within 4 hours of submitting your order online please contact us immediately.

We thank you for taking the time to review this important information.

Test Services Policies

For test services a custom Pricing Quotation is required.

Test Services Payment

Up-front payment is required before test services are provided. Payment with order, Visa/MasterCard/Check.

Test Services Lead Time

The test services lead-time depends on the type of services rendered and will be estimated in the quote.

Test Services Terms

Transmittal of a purchase order or other confirmation of Client shall not vary the terms of this proposal, and no other terms transmitted by Client shall be accepted by testing company (D-COAX) (The “Company”). The work of the Company shall be solely and exclusively on the terms stated herein, without addition or modification whatsoever by any Client document.

Work will be done according to standard Company procedures or as per signed quote. Any deviations involving extra costs will be executed only upon written instructions in a new quote agreement, at an extra charge. Work is conducted for the benefit of client only, and reports are made solely for the interest of the client, and are not for the benefit of and may not be relied on by any other party. Client will indemnify, defend and hold harmless the Company from and against any and all liability, claim, loss, damage, or other harm (whether in equity or at law) arising out of Client’s sale or marketing of the tested product, including without limitation of the foregoing and liability, claim, loss, damage or other harm arising out of product liability. In the event that the Company personnel are required to appear before any attorney, court, or government body in connection with any action brought by Client or any third party, Company shall be paid in advance by Client for time, travel, and lodging. Rates shall be $2,500 USD per calendar day or part of a calendar day for non-executive personnel, including preparation time and travel time, and actual travel. Work includes up to one hour of Company clarification and support for the Deliverable, after which time Client shall pay $225 per hour for any further Company service. All work is on a best-efforts basis.

Client shall have a period of 14 days (“Evaluation Period”) to verify that the Company’s work product does not fail in any material respect (“Nonconformity”) to conform with the specifications (“Specifications”) set forth in this arrangement. If you notify us in writing regarding Nonconformity prior to the expiration of the Evaluation period, the company shall, at its expense, promptly correct such Nonconformity. Whereupon you shall receive an additional 7-day period (“Verification Period”), commencing upon your receipt of the corrected work product, to verify that the previously reported Nonconformity has been corrected. You shall provide the Company with reasonable assistance required by us to verify the existence of, and to correct, a reported Nonconformity. The work product shall be deemed automatically accepted by you upon expiration of the Evaluation Period, unless you inform the Company of a Nonconformity as provided above, in which case the work product shall be deemed accepted upon expiration of the Verification Period following completion of the last reported Nonconformity (“Acceptance”).

All material and services are provided “AS IS” without warranty of any kind.  Content published to the Client may include inaccuracies or typographical errors. The Company makes no representations and, to the fullest extent permitted by law, does disclaim all warranties, express or implied, including but not limited to warranties of merchantability, non-infringement, and fitness for a particular purpose regarding the suitability of the information; the accuracy or reliability, completeness or timeliness of the content, services or product, text, graphics, links or other items contained in the work conducted. The Company shall only be liable in any dispute for an amount not greater than the fees received from the Client in connection with the work conducted, and recovery of said amount shall be the exclusive remedy of the Client.

Neither party to this agreement shall be liable for any delays or failures to perform due to causes beyond its control. Unless otherwise provided herein, all payments are due before the work begins. Any payment shall be non-refundable in the event of cancellation of the service by Client. Client shall pay all legal, court and other collection fees incurred by the Company in the collection of any sum.

This agreement is the entire agreement between the parties, and may be changed or modified only in writing and signed by the party to be bound. Neither party shall be deemed to have waived any rights hereunder by action or inaction. The laws of the State of Oregon, USA, shall control this agreement. Any action arising out of this agreement shall be tried in the federal or state courts located in the State of Oregon, county of Yamhill. Any provision of this agreement found to be unlawful or unenforceable shall not affect the validity and enforceability of the remaining provisions.

Example of Quotation Acceptance

The quotation prices are good for 30-days from the date of the quotation. Facsimile signatures shall be binding and have the same force and effect as original signatures.

Test Services Authorization

Sending samples, payment (including deposits), email confirmation, or other actions to support a quoted service(s) will be deemed authorization in lieu of a signature from an authorized representative.

Test Services Shipping

Call or write for shipping instructions.

Test Services Sample Returns

F.O.B. Shipping Point.

"FOB shipping point" or "FOB origin" indicates the buyer pays shipping cost and takes responsibility for the goods when the goods leave the seller's premises.

Samples unclaimed within 30-days will be disposed of at Client’s costs without further notice.


A) Due to the high technology in the D-COAX products and also the potential end use of its products by some Buyers, the United States of America Government has ruled that export licenses are required for the export of some D-COAX products.
B) Buyers who export purchased products from the USA hereunder assume all responsibility for products purchased hereunder assume all responsibility for obtaining any required export authorization.
C) Buyer shall not export, re-export, or transfer technical data or products supplied by D-COAX, directly or through others, or the direct product of such data, to any country or user to which such export, re-export, or transfer is restricted by United States or local country law or regulation without first obtaining any required government license, authorization, certification, or approval.

Back to Top